Kempinski Hotel Chengdu-City Center

I recently stayed at the Kempinski Hotel in Chengdu and had a really pleasant experience. Eileen and the other English-speaking staff were incredibly helpful and friendly, which made things so much easier for me as I’m from Australia and don’t speak any Chinese. They were always happy to assist and made me feel very welcome throughout my stay. The hotel was also very clean, neat, and had a lovely, welcoming atmosphere. One thing I did notice was that Didi drivers don’t always come right into the hotel driveway, which can be a bit tricky if you're not familiar with the area or the language. It would be great if the hotel could help facilitate that a bit more for guests. Also, if the toilets had bidets, that would be a big bonus. Overall though, I had a great stay and would definitely recommend this hotel to other international travellers.

The breakfast was very good. There was a large selection of different dishes, both Asian and European. The rooms were very spacious and the bathtub was great! There is a subway station near the hotel as well as buses. It's not centrally located, but you can get everywhere easily. You can get to the airport and train station quickly.

Very modern Rooms, elegante ambiance, big breakfast buffet, smell in the hotel

Executive lounge great, amazing staff. Breakfast was good. Overall revamp of hotel is wonderful. We have stayed here many times, first time was 2012. We are Canadian, not Chinese.

Lovely room, newly renovated, spacious, clean, really nice toiletries and the bed was comfortable. Also very instagrammable. The hotel staff was very helpful also, helped us book taxis, loaded luggage for us and even helped book tourist tickets.